Technical Specialist

HCLTech·Noida

Pay not statedJunior levelFull-time

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About the role

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2. Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes. Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.

What you'll do

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2
Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes
Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders
Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions
Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities

What you need

SAP
SAP HANA
Any graduate

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