Technical Specialist - L4 Network Architecture/Datacenter/SDWAN/ACI (Cochin-Kerala)

About the role

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

What you'll do

• Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the bank’s incident management policy and all necessary steps…
• Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc
• Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy
• Able to assess the network infrastructure of all critical locations of the bank (DC, DR & HO) and suggest feedback for its continuous improvement
• Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time

What you need

• Routing and switching
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL