Technical Specialist - MS, Cloud

About the role

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

What you'll do

• Responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems
• Responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems
• Defining and configuring the alert thresholds as directed by the Cloud CoE
• Monitoring Incident triggered and responding to the relevant team basis the RCA
• Report Generation and Data Submission basis the requirement raised by various teams

What you need

• 7–13 yrs of experience
• Terraform
• GCP
• Root cause analysis
• Cloud security
• ITIL
• Network security
• Any graduate