Technical Specialist - MS, Security

About the role

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

What you'll do

• The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems
• Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices
• Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity
• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts

What you need

• ITIL
• Diploma or B.Tech or B.E.