Technical Specialist MS - Systems

About the role

The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

What you'll do

• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
• Assists in analysing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Proactively identifies opportunities for work optimization including opportunities for automation of work

What you need

• ITIL
• AWS
• SAP
• VMware
• CCNP
• GCP
• B.Tech or B.E.

Good to have

• CISSP
• Firewalls
• SAP HANA
• Azure
• Cloud security