Technical Success Manager

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• This is a hybrid role based in Pune, reporting to the Manager, Technical Success Management in the Customer Success department
• We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond
• What you’ll do (Role Expectations)
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipate challenges, provide proactive recommendations, and mitigate risks

What you need

• 5–9 yrs of experience
• Linux
• Customer success
• Machine learning
• Networking
• Any graduate

Good to have

• Cloud security