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Technical Support Analyst

Fortive Careers·Bengaluru

Pay not stated2–5 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Technical Support Analyst at Fortive Careers. Receive, triage, and manage assigned technical support tickets through Zendesk.

What you'll do

  • Receive, triage, and manage assigned technical support tickets through Zendesk
  • For ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related
  • Monitor assigned ticket queues, prioritize inbound requests as directed by
  • Support Queue owner, and ensure timely updates are provided to customers
  • Internal stakeholders, and management

What you need

  • 2–5 yrs of experience
  • Troubleshooting
  • Zendesk
  • JIRA
  • MS Office
  • Confluence
  • Customer success
  • Any graduate

Good to have

  • Root cause analysis

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