Technical Support Associate - Spanish & English (Contract)

About the role

We perform activities on customers’ behalf on LRN’s proprietary applications. We also work with customers’ program administrators, stakeholders, and internal customers closely.

What you'll do

• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer
• Escalate issues related to capabilities where appropriate
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to…

What you need

• 3–4 yrs of experience
• MS Office
• HTML
• CSS
• Any graduate