Technical Support Associate

About the role

As a Technical Support Associate, you will play a crucial role in helping customers troubleshoot and resolve product and service-related issues. Your primary duties will include providing assistance via phone, chat, and email, ensuring that customer satisfaction remains a top priority. In this position, you will document issues and their respective solutions in the support system, contributing to a seamless user experience.

What you'll do

• Assist customers with technical issues via various communication channels
• Document and track support requests in the system
• Provide timely follow-ups with customers
• Collaborate with other team members to improve service quality

What you need

• 1–3 yrs of experience
• Troubleshooting
• Hardware
• Diploma or B.Tech or B.E.