Technical Support Engineer 2

About the role

RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

What you'll do

• Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
• Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing
• Participating in and leads conference calls with customers Knows their audience and articulate accordingly
• Participates in eServices content creation (self-service) and maintenance such as Knowledgebase content, Support forums, etc.
• Validates technical information and issues early warning and disseminates information as needed

What you need

• 3–6 yrs of experience
• Active Directory
• Troubleshooting
• Hardware
• Windows Server
• Linux
• Network security
• B.Tech or B.E. or B.Sc or BCA

Good to have

• CISSP
• CEH
• SQL
• JIRA
• IAM
• Salesforce