Technical Support Engineer APJ

About the role

We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.

What you'll do

• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively
• Maintain detailed case documentation and follow established support processes
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers
• Participate in a global on-call rotation, providing after-hours and Week-off support when assigned

What you need

• 3–5 yrs of experience
• Linux
• PostgreSQL
• AWS
• GCP
• Customer success
• Compensation and benefits
• Any graduate

Good to have

• Azure
• Python
• Bash
• Java