Technical Support Engineer

Flexera Software India·Bengaluru

Pay not statedJunior levelFull-time

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About the role

As a Technical Support Engineer at our SaaS company, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, you will assist our Ocean & Elastigroup customers. Both solutions integrate with our Flexera One platform for unified cost optimization.

What you'll do

Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares
Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs)
Troubleshoot complex issues and provide timely resolution
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests