Technical Support Engineer

Global Tech9 Infrasol·Mumbai

Pay not statedJunior levelFull-time

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About the role

As a Technical Support Engineer at Global Tech9 Infrasol LLP, you will play a crucial role in providing level 1 support to our clients and partnered companies. You will be the first point of contact for troubleshooting technical issues, resolving problems efficiently, and ensuring customer satisfaction.

What you'll do

Provide timely and effective technical support to clients and partnered companies via phone, email, or chat
Diagnose and troubleshoot hardware and software issues, ensuring swift problem resolution
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Document and maintain accurate records of customer interactions and issue resolutions
Stay informed about industry trends and advancements to enhance technical knowledge