Technical Support Engineer II

About the role

As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team.

What you'll do

• Gather essential information related to customer-reported issues, investigate & diagnose problems, and provide comprehensive answers to customer queries
• Offer top-tier customer service in the realm of Mobile Device Management Solutions
• Strive to provide swift responses to all customer requests, enhancing the overall customer experience
• Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting
• Collaborate with internal teams to resolve product-related issues

What you need

• 2–4 yrs of experience
• Troubleshooting
• Hardware
• Linux
• Android
• iOS
• CRM
• Any graduate

Good to have

• JIRA
• Zendesk
• Salesforce