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Technical Support Engineer II

Samsara·Bengaluru

Pay not stated5–9 yrsFull-timeHybrid
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About the role

You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.

What you'll do

  • This is a hybrid position based in our Bengaluru office, requiring you to participate in an on-call rotation schedule to triage and manage high-severity issues and…
  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
  • Fluent English is a must
  • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
  • Trilingual English, Spanish and French is a big plus

What you need

  • 5–9 yrs of experience
  • Hardware
  • Troubleshooting
  • IoT
  • Customer success
  • Zendesk
  • Salesforce
  • Any graduate

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