Technical Support Engineer III

Vadvice Consulting Services·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

Technical Support Engineer III at Vadvice Consulting Services. Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise.

What you'll do

Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise
Maintain high ticket productivity and have a minimal backlog
Respond to cases in our support ticketing system as per agreed SLA’s and manage a minimal backlog of pending cases while maintaining the quality of support provided
Maintain a healthy CSAT score aligned to the organizational goal
Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams