Technical Support Engineer - L2

About the role

Interface.ai http://Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions - automating customer service across voice and chat for 100+ financial institutions. proprietary AI achieves 90%+ accuracy on Day 1. drive AI quality improvement through every case you close, and serve as a trusted technical partner to customers that have zero tolerance for ambiguity.

What you'll do

• Automating customer service across voice and chat for 100+ financial institutions. Our
• Drive AI quality improvement through every case you close, and serve as a trusted technical partner to customers that have zero tolerance for ambiguity
• Own escalated cases end-to-end: root cause, resolution, and customer confirmation
• Investigate issues across conversational AI flows, voice integrations, REST APIs
• Identify and categorize AI behavior gaps across hallucination, intent misclassification

What you need

• Salesforce
• REST APIs
• Machine learning
• LLMs
• Incident response
• PostgreSQL
• Any graduate

Good to have

• SQL
• Python
• Elasticsearch
• Grafana
• Datadog
• Kubernetes