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Technical Support Engineer – Network Management

HPE·Bengaluru

Pay not statedJunior levelFull-time
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About the role

NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA) Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution. Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation.

What you'll do

  • Deliver high-quality technical assistance for
  • Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment
  • Work with L3 team to develop product trainings and contribute towards knowledge base articles

What you need

  • Networking
  • Troubleshooting
  • TCP/IP
  • VMware
  • Hardware
  • Linux
  • Any graduate

Good to have

  • Python
  • Ansible
  • SIEM
  • Kubernetes

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