Technical Support Engineer

Nozomi Networks·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. This is a fully remote work position. A suitable and dedicated home office environment, including reliable power and internet connectivity, is required.

What you'll do

Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues
Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed
Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed
Create knowledge base content where none exists while updating existing to correctly position solutions
Provide white-glove treatment for critical accounts