Technical support Engineer - NSP

Nokia·India

Pay not stated8–10 yrsFull-timeHybrid

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About the role

As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains.

What you'll do

Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication
Work during customer maintenance windows when required
Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise
Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing
Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases