Technical Support Engineer

About the role

We are looking for a Technical Support Engineer II (TSE 2) to join our global Customer Support team. This role is ideal for someone with a strong technical foundation who is eager to grow into a subject matter expert. You will be responsible for troubleshooting complex customer issues, collaborating with engineering and product teams, and driving customer satisfaction through timely and effective solutions.

What you'll do

• Serve as the primary technical contact for customers, managing support cases from initial intake through resolution
• Troubleshoot, analyze, and resolve complex technical issues across product areas (networking, security, OS, applications, etc.)
• Reproduce customer issues in lab environments and document clear findings for Engineering escalation when required
• Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements
• Mentor and assist TSE 1 engineers in case handling, best practices, and technical skill development

What you need

• 3–5 yrs of experience
• Troubleshooting
• Networking
• Linux
• TCP/IP
• VMware
• Windows
• B.Tech or B.E. or B.Sc or BCA

Good to have

• CCNA
• CEH
• Python
• PowerShell
• Bash
• Firewalls