Technical Support Engineer- Prisma Access Browser

About the role

Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. As threats and technology change, we stay in step to accomplish our mission.

What you'll do

• Provide advanced technical support to customers and partners for Prisma Access Browser
• Deliver configurations, troubleshooting, and best practices to customers, ensuring optimal product performance
• Manage support cases to ensure issues are recorded, tracked, resolved, and that follow-ups are completed in a timely manner
• Perform fault isolation and root cause analysis for complex technical issues
• Proactively collaborate with Engineering, QA, and Product Management to resolve issues and enhance product offerings

What you need

• 5–9 yrs of experience
• Troubleshooting
• TCP/IP
• Windows
• Linux
• Root cause analysis
• Customer success
• Any graduate

Good to have

• Firewalls