Technical Support Engineer

About the role

We are looking for a highly analytical and articulate individual to work in a busy team providing high-quality technical support to internal and external users. The successful candidate will thrive in a challenging environment where they will be constantly gaining knowledge of RWS Language Technologies Solutions.

What you'll do

• Provide real time response\resolution to customer support inquiries
• Diagnose problem causes and provide solutions and best practices to customers
• Ensure continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines
• Contribute and maintain knowledge base articles
• Diagnose bugs and provide suitable workarounds to end users

What you need

• 2–5 yrs of experience
• Firewalls
• HTML
• PowerPoint
• InDesign
• Any graduate

Good to have

• Active Directory
• .NET
• C#
• Java
• SQL
• SQL Server