Technical Support Engineer

About the role

BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 2 to 4 years of experience Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL) Can work solo or in small teams with minimal guidance Windows server and Active Directory experience

What you'll do

• Ensure our applications are running smoothly for multiple jurisdictions and sites
• Ensure data transfer processes are running as expected
• Troubleshoot customer reported issues, data issues and application issues and manage them within stated support
• Interact with internal and external teams on a regular basis
• Provide lottery software application operation and support for customers

What you need

• 2–4 yrs of experience
• Due diligence
• Active Directory
• Windows Server
• ITIL
• Linux
• Windows
• Any graduate

Good to have

• SQL Server
• SQL