Technical Support Engineer

About the role

As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction. This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success.

What you'll do

• Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases
• Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness
• Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness
• Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries

What you need

• 4–6 yrs of experience
• Troubleshooting
• Linux
• AWS
• GCP
• Azure
• SQL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Spark
• Hadoop
• Kubernetes
• Kafka
• Roadmapping