Technical Support Engineer, Trilogy

About the role

Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

What you'll do

• Solving complex customer problems that our AI bot was unable to help them with
• Asking insightful questions that get to the root cause of the customers problem
• Generating solutions using your product knowledge and our knowledge bases
• Spending 25% of your time learning about new products, features, & solutions
• Getting bored answering simple questions for the same product each day

What you need

• 6–11 yrs of experience
• Troubleshooting
• SAP
• Salesforce
• B.Tech or B.E.