Technical Support Engineer

About the role

We're looking for a Technical Support Engineer who doesn't just close tickets. You deliver an 11-star experience to every single customer, regardless of their plan or what they pay. Every person who reaches out should come away feeling genuinely delighted, not just helped.

What you'll do

• Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
• Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike
• Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
• Investigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately
• Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster

What you need

• Any graduate

Good to have

• Zendesk

What you get

• ₹57 L–₹85.5 L a year