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Technical Support Engineers

Zoho Corp·India

Pay not statedJunior levelFull-time
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About the role

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound). Build a rapport with customers with clear and confident communication. Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues.

What you'll do

  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
  • Build a rapport with customers with clear and confident communication
  • Engage with the technical team to provide faster resolutions to technical issues
  • Work closely with the technical content team to identify gaps in the help module

What you need

  • Any graduate

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