Technical Support Executive (Kolkata, Siliguri, Guwahiti, Coonoor, Coimbatore, and Cochin)

George Bernard Consulting·Kolkata

Pay not stated3–6 yrsFull-time

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About the role

Provide first-level technical support to end users and ensure timely issue resolution Monitor and manage user support requests while maintaining a high standard of customer service Collaborate with internal technical teams to troubleshoot and resolve system-related issues Support the development and implementation of workarounds for urgent or critical issues to ensure business continuity

What you'll do

Provide first-level technical support to end users and ensure timely issue resolution
Monitor and manage user support requests while maintaining a high standard of customer service
Collaborate with internal technical teams to troubleshoot and resolve system-related issues
Support the development and implementation of workarounds for urgent or critical issues to ensure business continuity
Ensure all support activities are handled within agreed Service Level Agreements (SLAs)