Technical Support Executive

About the role

Balancing urgent field concerns while simultaneously driving long-term quality improvement initiatives. Dealing with data gaps, delayed feedback, or variation in field reporting quality . Prioritize field issues based on severity, safety, and customer impact. Decide on initial troubleshooting approach and diagnostic methodology.

What you'll do

• Provide efficient technical support to field operations (domestic and export markets) by identifying root causes of issues in problematic vehicles
• Provide technical support to field operations across domestic and export markets
• Perform root cause analysis to identify causal components in problematic vehicles
• Coordinate with cross-functional teams (design, manufacturing, quality) for issue resolution
• Identify critical defects impacting vehicle performance, safety, or customer experience

What you need

• 5–10 yrs of experience
• Troubleshooting
• Root cause analysis
• B.Tech or B.E.