Technical Support Executive

About the role

Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.

What you'll do

• Provide top-notch technical support to customers through various channels, including email
• Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and
• Collaborate with cross-functional teams to escalate and resolve complex technical problems
• Document customer interactions and resolutions in our support system
• Proactively identify and communicate recurring issues to the product and engineering teams

What you need

• 1–3 years in it support & networking
• IoT
• Any graduate

Good to have

• Zendesk

What you get

• ₹2.5 L–₹4.5 L a year