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Technical Support Executive

Workers Town·Indore

Pay not statedJunior levelFull-time
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About the role

As a Technical Support Executive, you will play a crucial role in assisting customers with various technical issues while ensuring high levels of customer satisfaction. You will be responsible for troubleshooting both software and hardware problems, guiding customers through the necessary steps to resolve their inquiries effectively.

What you'll do

  • Provide technical assistance and support for incoming queries
  • Troubleshoot and resolve technical issues efficiently
  • Document customer interactions and technical issues in the system
  • Collaborate with the IT team to improve service delivery

What you need

  • Networking
  • CRM
  • Troubleshooting
  • Hardware
  • B.Sc or B.Tech or B.E. or BCA

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