Technical Support Executive

About the role

We are seeking a dedicated Technical Support Executive to provide exceptional customer service and technical assistance to our clients. In this role, you will troubleshoot hardware and software issues, guiding customers through step-by-step solutions while ensuring their satisfaction. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently in a remote environment.

What you'll do

• Provide technical support to clients via phone and email
• Troubleshoot software and hardware issues
• Document issues and solutions
• Collaborate with engineering teams for complex issues

What you need

• 2–5 yrs of experience
• Troubleshooting
• Hardware
• B.Tech or B.E.