Technical Support Specialist

About the role

As a Customer Support Analyst, you will handle customer inquiries, resolve technical issues, and ensure a smooth experience for our clients. You’ll be the first point of contact for customers, providing timely and effective support, troubleshooting technical issues, and delivering a high level of customer satisfaction.

What you'll do

• Handle customer inquiries, resolve technical issues, and ensure a smooth experience for our clients
• Contribute to optimizing the customer support documentation and support playbooks, ensuring they align with best practices in customer experience
• Manage customer inquiries through various support channels (email, chat, phone) with professionalism and efficiency
• Contribute to the creation of support documentation and best practice guidelines, helping to streamline processes and enhance team efficiency
• Collaborate with cross-functional teams to escalate complex technical issues and ensure timely resolution, fostering a culture of continuous improvement

What you need

• 1–4 yrs of experience
• Troubleshooting
• HTML
• CRM
• Zendesk
• Freshdesk
• Any graduate

What you get

• ₹5 L–₹7 L a year