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Technical Support Specialist

HCLTech·Bengaluru

Pay not stated10–18 yrsFull-time
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About the role

ABAP debugging and troubleshooting skills are an advantage Experience working in Agile/DSDM or ITIL-based support environments

What you'll do

  • Troubleshoot and resolve critical and complex tickets
  • Create the root cause analysis for critical issues/faults (hands on working)
  • Implement any necessary preventive measures to reduce future defects
  • Provide technical assistance to the team members in resolving customer issues
  • Execute continuous improvement activities and to improve the team’s performance

What you need

  • 10–18 yrs of experience
  • SAP
  • SAP HANA
  • ERP
  • SAP SD
  • Root cause analysis
  • ITIL
  • Any graduate

Good to have

  • Troubleshooting
  • SAP ABAP

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