Technical Support Specialist

About the role

This role operates as highest technical escalation, engineering authority and service reliability leadership for the domain.

What you'll do

• Lead recovery for critical and ambiguous incidents and make risk-based technical decisions
• Own problem-management strategy, complex RCA and permanent engineering remediation
• Define reference architecture, support standards, non-functional requirements and technical guardrails
• Review high-risk changes, designs, data fixes, integrations, upgrades and resilience plans
• Drive observability, automation, capacity, performance, security and disaster-recovery improvements

What you need

• 8–12 yrs of experience
• ITIL
• SQL
• CRM
• Oracle Database
• SAP
• Root cause analysis
• Any graduate

Good to have

• Talent management
• Reconciliation