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Technical Support Specialist

Jio Haptik·Mumbai

Pay not statedJunior levelFull-time
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About the role

We are seeking a Technical Support Specialist who is passionate about delivering exceptional customer service and has a knack for troubleshooting technical issues.

What you'll do

  • Troubleshooting : Diagnose and resolve technical issues related to chatbot functionality, integration, and performance
  • Documentation and Knowledge Management: Maintain comprehensive documentation and share knowledge within the team to streamline support processes and enhance efficiency
  • Problem-Solving and Solution-Oriented Approach : Identify challenges and propose innovative solutions to enhance business performance and customer satisfaction
  • Customer Satisfaction and Team Dynamics: Strive for high CSAT scores and contribute to a positive team culture through collaboration and support

What you need

  • Troubleshooting
  • Ticketing tools
  • JIRA
  • Freshdesk
  • Zendesk
  • B.Sc or B.Tech or B.E. or BCA

Good to have

  • Postman

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