Technical Support Specialist (Jira)

About the role

The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk. This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services.

What you'll do

• Serve as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs
• Architect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions
• Manage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging
• Serve as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows
• Enforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols

What you need

• 7–10 yrs of experience
• JIRA
• GCP
• Troubleshooting
• Transcription
• Windows
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Intune
• Confluence
• IAM
• CRM
• Azure