Technical Support Specialist, Level 3

About the role

We’re looking for focused ambitious graduates or soon to be graduates studying a computer networking, information technology, computer science or related technical field to join the team as a Graduate Technical Support Analyst (within academia or home-based study). In this role, you will work with the technical support team managing the current workload from a variety of global clients who we help supervise their enterprise mobility management.

What you'll do

• Provide telephone and email based post-sales technical support for our software products
• Work in 24x7 Shifts to support our customers globally
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Engage your leads as and when required
• Use various devices to reproduce customer environments to troubleshoot issues further

What you need

• 4–7 years in it support & networking
• Networking
• Windows
• Windows Server
• Troubleshooting
• SQL
• iOS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Android