Technical Support Technician

About the role

As a Technical Support Technician, you will play a crucial role in assisting customers with their technical issues. Your primary responsibilities include troubleshooting hardware and software problems, providing effective solutions, and ensuring customer satisfaction. You will be required to communicate clearly with clients to understand their concerns, guide them through the troubleshooting process, and escalate issues when necessary.

What you'll do

• Respond to customer inquiries and issues
• Document solutions and feedback
• Play a crucial role in assisting customers with their technical issues
• Be required to communicate clearly with clients to understand their concerns, guide them through the troubleshooting process, and escalate issues when necessary

What you need

• Troubleshooting
• Networking
• Hardware
• B.Tech or B.E.