Technical Writer

About the role

You’ll join a small team that has built our external documentation set from scratch and ships on a rapid product cadence. This role reports to the Head of Knowledge Ops.The Technical Writer is responsible for ensuring that documentation for our product is useful, findable, clear, correct, comprehensive, and consistent - and that it directly contributes to customer self-service and product adoption.

What you'll do

• Write, review, publish, and maintain product documentation on the support portal, covering features across our AI product (Computer)
• Ensure documentation is available at launch and then deepen, expand, and improve it over time based on customer needs, support patterns, and product evolution
• Sustaining documentation is as much of the job as creating it
• Partner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing
• Identify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive

What you need

• 3–6 yrs of experience
• Writing
• Translation
• Editing
• JIRA
• Salesforce
• Zendesk
• Any graduate