Technology Specialist

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Genesys Cloud contact-centre automation, IVR and Architect development, routing, integrations, analytics, and CI/CD enablement.

What you'll do

• Genesys Cloud Development and Configuration
• Design, build, test, deploy, and maintain Genesys Cloud solutions across IVR and non-IVR markets
• Develop and enhance Genesys Cloud Architect call flows, including inbound, outbound, IVR, bot, and routing flows
• Agent/user provisioning and access models
• Data actions and workflow integrations

What you need

• REST APIs
• SQL
• JavaScript
• Python
• Git
• CI/CD
• Any graduate

Good to have

• Test automation
• API testing
• Postman
• Azure
• ServiceNow
• Terraform