Technology Support Engineer

Accenture·Bengaluru

Pay not stated7.5–14 yrsFull-time

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About the role

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

What you'll do

Act as a lead observability architect and SME across multiple teams or accounts
Own observability strategy, standards, and onboarding patterns
Drive cross application and platform level observability design
Own and govern integration of Dynatrace with ITSM tools to enable automated incident creation and enrichment
Drive production stability and resilience initiatives by leveraging observability insights, trend analysis, and post incident learnings