Technology Support Engineer

Accenture·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

What you'll do

Expected to be an SME, collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute on key decisions
Provide solutions to problems for their immediate team and across multiple teams
Coordinate with vendors and service management teams to facilitate issue resolution