Technology Support Engineer

Accenture·Bengaluru

Pay not stated3–6 yrsFull-time

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About the role

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

What you'll do

Expected to perform independently and become an SME
Required active participation/contribution in team discussions
Contribute in providing solutions to work related problems
Assist in the documentation and continuous improvement of support processes to enhance team efficiency
Support junior team members by sharing knowledge and providing guidance on operational tasks