TechOps-DE-ITSM Process Specialist-Senior

About the role

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What you'll do

• Process Governance: Ensure Compliance with incident, Problem, Change, Request, and Knowledge Management processes
• Process Transformation: Challenge existing practices, eliminate inefficiencies and redesign workflows to improve operational effectiveness and SLA performance
• Reporting & Analysis: Publish daily operational reports, weekly KPI dashboards and Monthly business review (MBR) metrics
• Audit & Compliance: Ensure process adherence, maintain evidence and address audit findings
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution

What you need

• 8–10 yrs of experience
• Reporting
• SOP writing
• Excel
• Process management
• Process improvement
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Power BI
• JIRA
• Confluence
• SAP
• Google Analytics