TechOps-Service Mgmt-ITSM-Manager

About the role

You will be responsible for leading mid-size application managed services engagements, managing stakeholders and contractual obligations as the Service Manager. You will be responsible to execute sound Service management and transition plans by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk

What you'll do

• Accountable as the point of contact for the service delivery of the Application System
• Enable ITSM processes (Incident, Problem, Change) end-to-end
• Ensure service stability, availability, and reliability
• Drive proactive issue prevention & risk mitigation
• Establish and maintain operational runbooks & SOPs

What you need

• 10–15 yrs of experience
• SOP writing
• Six Sigma
• Reporting
• Coordination
• SAP
• .NET
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Java
• Salesforce
• CI/CD
• Root cause analysis
• ITIL
• GCP