TechOps1-DE-CloudOpsAMS-SAP AMS SDM-Manager

About the role

We are looking for an SAP Team Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

What you'll do

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management
• Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP solutions and designs
• Develop and maintain documentation including configuration, user guides and test scripts

What you need

• 8–10 yrs of experience
• SAP
• Change management
• Process improvement
• Root cause analysis
• Capital markets
• Travel booking
• B.Tech or B.E.

Good to have

• ITIL
• SAP HANA
• SAP FICO
• Google Analytics