Telecom Support Engineer II (TCF)

About the role

The global technology and services leader that powers the world’s best brands, today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

What you'll do

• Be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services
• Lead the design, configuration, and deployment of Unified Communication (UC) and Contact Center as a Service (CCaaS) solutions
• Collaborate with cross-functional teams to implement new UC and CCaaS projects, ensuring smooth integration with existing systems
• Perform testing and quality assurance to ensure all UC and CCaaS solutions meet organizational and client specifications
• Provide second and third-line support for internal and external stakeholders, addressing any technical issues related to UC and CCaaS platforms

What you need

• Telecom
• Troubleshooting
• Any graduate