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Telecom Team Member-BPS

Hexaware Technologies·India

Pay not statedJunior levelFull-time
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About the role

Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

What you'll do

  • Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
  • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results
  • Establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention

What you need

  • Telecom
  • Any graduate

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